Support

Help with FirstHour, and what to do first if your phone is missing.

Phone stolen right now?From another phone or a computer, go to icloud.com/find and mark your iPhone as lost. Then call your network and your bank.
What to do firstA step-by-step plan for the first hour. Who to call, country by countryNetworks, banks, police and blocking the phone.

Find an answer

Your first checkWhat happens, and how long it takes. Set up your VaultPattern or PIN, recovery phrase, backup and decoy. Forgot your pattern or PINHow the recovery phrase works. Before you delete FirstHourWhat stays, and what goes with the app. All help and guidesEvery part of FirstHour, in plain words.

We can't open your Vault for you

We never receive your pattern, PIN or recovery phrase, so we can't look them up, reset them or open your Vault. If you forgot your pattern or PIN, your recovery phrase lets you choose a new one.

Contact us

Email: [support email, to be added once the domain is connected]

Helpful to include

Your iPhone model and iOS version, and what you were doing when it happened.

Never send us

Your Vault pattern, PIN or recovery phrase, your passwords or one-time codes, or pictures of your cards, IDs or codes. We'll never ask for them.

Report a wrong phone number

If a number on a Who to call page is wrong, tell us the page, the number, and where you saw the right one. A wrong number is worse than a missing one, so we fix these first.

Report a security problem

If you think you've found a weakness in FirstHour, please tell us privately first. [security contact, to be added]

Privacy requests

To ask what we hold about you, or to delete it, see the privacy policy.

About FirstHour