Help and guides

Step-by-step guides for every part of FirstHour, in plain words.

Getting started

Your first checkWhat happens, and how long it takes. What each group meansFrom receipts to recovery phrases.

Your pictures

Black out a pictureCover details and save a safe copy. Send a picture safelyStep by step, from choosing to sending.

The Vault

Set up your VaultPattern or PIN, recovery phrase, backup and decoy. Forgot your pattern or PINHow the recovery phrase works. Add files and notes to the VaultPDFs and other files, and private notes. Send a file from another appThrough the Share menu, then unlock. Take photos and videos inside the VaultStraight in, never in Photos. Search, sort and rename in the VaultFind, sort and rename what you've saved. Get things back out of the VaultSave to Photos or Files, share, or remove.

Plan B

Make your first-hour planHotlines, your helper and the wallet card. Set up Phone check-inA secret text that sends your location and photos. If your phone goes missingWhat to do first, second and third.

The app

App lock and Privacy DisplayWhat locks, when, and which switches you have. Before you delete FirstHourWhat stays, and what goes with the app.

Still need help?

Our support email will be here before launch. When you write to us, please don't send pictures of your cards, IDs or codes. More ways to get help.