Before you delete FirstHour

Deleting FirstHour never deletes your pictures in Photos. The Vault is the one exception, because it lives inside the app.

Step by step

1. Open your Vault. Look through what's in it.
2. Save what you want to keep. Open each one and save it to Photos or Files, or make an encrypted backup from the ••• menu.
3. Keep a copy of your plan. If you still want your first-hour plan, email it to yourself or print it first.
4. Delete the app the way you would any other.

Good to know

• Once FirstHour is deleted, what's left in the Vault can't be brought back unless you saved a backup and kept your recovery phrase. We don't have a copy.
• Pictures saved to Photos are normal, unlocked pictures again.
• iPhone may keep a few small items in its secure storage, the Keychain, after an app is deleted: your Vault's locked key record, the IMEI and serial number you typed, and Theft Lock's sign-in. They can't open anything, because the Vault's contents are gone.
• If Theft Lock is added and you turn it on, your account on our server stays after you delete the app.