Sign a stolen phone out of Google and Facebook
You can do this from a borrowed phone or a computer. On someone else's device, use a private window, and close it when you've finished. Menu names change now and then, so yours may look a little different.
- Go to myaccount.google.com and sign in.
- Open Security. On the Your devices panel, choose Manage devices. You may see this as Manage all devices.
- Pick the stolen phone. Google shows when it was last used and the last city it connected from.
- Choose Sign out and follow the prompts.
- If you see several sign-ins with the same device name, sign out of all of them.
- Change your Google Account password under Signing in to Google.
If the phone isn't listed, check you're in the right account. The phone only appears if it was signed in to a Google app, such as Gmail or YouTube. If it still isn't there, go straight to changing your password.
- Open Password and security in Accounts Center.
- Choose Where you're logged in, then pick your account. You'll see where you're signed in.
- To log out only some, choose those devices. To log out all of them, choose Select all.
- Choose Log out, and confirm.
- Change your Facebook password as well.
Select all can log you out on your other devices too, so you may need to log back in on them.
If you can't get in
Google asks for a code you can't get. You can use another phone signed in to your account, another number you added or a saved backup code. A security key or a passkey also works, if you set one up earlier. If none of those work, follow Google's account recovery steps.
Facebook won't let you in, or something has changed. Go to facebook.com/hacked, on a device you've used for Facebook before if you can. Facebook recommends this if your account was hacked. If you've lost access to your phone number or email, Facebook has a recovery route that asks for new contact details, which must not have been used on your account before.
Please be patient with yourself. Getting locked out after a theft is common, and it doesn't mean you've done anything wrong. Getting your number back helps, so check who to call.
What this can't do
- It doesn't lock or find the phone. For an iPhone, Google points you to Apple. Mark it as lost, and do that first.
- It doesn't change your other passwords. Google's saved list only covers passwords saved to your Google Account, not ones kept on the phone. Change the ones that matter most, starting with your email.
- It only covers these accounts. Other apps have their own settings, so check the ones you care about, such as your banks, your chats and your shopping apps.
How FirstHour helps
Plan B helps you make a first-hour plan while things are calm, and send it to someone you trust, so you aren't working this out alone. FirstHour can't sign you out of Google or Facebook, and it can't lock your iPhone. Your plan holds no passwords.
Questions
Do I need to sign out if the phone is locked?
It's still worth doing, because it only takes a few minutes and you can't know what someone has seen. If someone may have seen your passcode, it matters even more.
Will signing out erase anything?
Google says signing out removes access to your account and connected apps from that device, and you can sign in again if you get the phone back. It doesn't say it erases the phone. On iPhone, erasing is a separate step in Find My.
The phone still shows in my Google list. Did it work?
Probably. Google says the list includes devices that were signed in during the last few weeks, and marks ones you've signed out of as Signed out. Look for that label.
Sources
- Lock or erase your lost phone or computer, Google Account Help
- See devices with account access, Google Account Help
- Fix common issues with 2-Step Verification, Google Account Help
- Log out of Facebook on another device, Facebook Help Center
- Recover your Facebook account if you were hacked, Facebook Help Center
- Recover your Facebook account if you can't access your account email address or mobile phone number, Facebook Help Center