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iPhone stolen in the US: who to call

Updated 2 November 2026 · By the FirstHour team

Short answerMark the iPhone as lost at icloud.com/find, then suspend your line with your carrier and lock your cards. File a police report, and if accounts were opened or money taken, report it at IdentityTheft.gov and freeze your credit.

Start with marking your iPhone as lost. We read the numbers below on each company's own website on 30 October 2026. They can change, so check the site if one doesn't work.

Suspend your line

CarrierWhat to do
Verizon800-922-0204, Mon–Sat 8 AM–7 PM, Sun 8 AM–5 PM. Or My Verizon: Suspend or Reconnect Service, Lost or Stolen.
AT&TIn myAT&T: My devices, Manage wireless, Device options, Suspend wireless service. AT&T warns that once you suspend service, GPS apps can't find the phone, so mark it as lost first. If you need a login code, AT&T says to call 800.331.0500.
T-Mobile1-800-937-8997, 4 AM–9 PM Pacific, daily. Or the T-Life app.

Lock your cards

BankHotline
ChaseChecking and debit: 1-800-935-9935, option 8. Credit cards: 1-800-955-9060, option 2.
Bank of AmericaDebit and ATM: 800.432.1000. Credit cards: 800.732.9194.
Wells FargoDebit and ATM: 1-800-869-3557. Credit cards: 1-800-642-4720.
Capital OneCredit cards: 1-800-227-4825. Bank accounts: 1-800-655-2265.

Using Venmo? Call (855) 812-4430, and from a computer you've used before go to Settings, Security, Forget, then change your password. PayPal lists no phone number for this: on paypal.com, remove the lost phone's passkey and change your password.

File a police report

Use your local police non-emergency line. Give the make, model, serial number and IMEI. Here's where to find them without the phone.

Block the phone

Ask your carrier to block the phone's IMEI. Verizon says suspending a line as lost or stolen also blocks the phone on its network, and T-Mobile says reporting it stolen blocks its IMEI on most networks.

If someone used your information

If accounts were opened or money taken, report it at IdentityTheft.gov or call the FTC at 877-438-4338 (press 3 to report in another language). You get a free personal recovery plan.

Freeze your credit

A credit freeze stops new credit accounts being opened in your name. The FTC says it's free, doesn't affect your credit score and lasts until you lift it. You'd also need to lift it yourself before applying for credit. You need to contact all three bureaus:

A fraud alert is the lighter option. It doesn't block new accounts, but asks businesses to check with you first. You only need to contact one bureau. It lasts one year and can be renewed. If you've already filed an FTC or police report, you can ask for a seven-year alert.

How FirstHour helps

With Plan B, you tick your carrier, banks and payment apps ahead of time, and your first-hour plan shows only those. Send it to someone you trust or print a wallet card, so it isn't only on the phone that's gone. Hotlines are checked by hand, so they can go out of date. FirstHour can't lock your accounts for you.

Questions

Does a credit freeze cost money?

No. The FTC says placing or lifting a freeze is free and doesn't affect your credit score.

Do I need a police report for my insurance?

Many claims ask for one, so it's worth filing. Check with your insurer. If you have AppleCare+ with Theft and Loss, keep the iPhone in Find My until your claim is approved.

Sources

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