iPhone stolen in the United States: who to call
Take a breath, and ask someone to help if you can. We read each number below on an official page on 3 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| Emergency servicesPolice, fire or ambulance | 911 Official page |
Mobile networks
| Who | What to do |
|---|---|
| VerizonSuspend your line as lost or stolen | 800-922-0204 Hours: Mon–Sat 8 AM–7 PM, Sun 8 AM–5 PM Or My Verizon: Suspend or Reconnect Service, Lost or Stolen. Official page |
| AT&TSuspend your line and block the phone | 800.331.0500 if you need a login code In myAT&T: My devices, Manage wireless, Device options, Suspend wireless service. AT&T warns that once you suspend service, GPS apps can't find the phone. Official page |
| T-MobileSuspend your line and report the phone stolen | 1-800-937-8997 611 from a T-Mobile phone Hours: 4 AM–9 PM Pacific, daily Or in the T-Life app. Official page |
Banks
| Who | What to do |
|---|---|
| ChaseLock your cards | Checking and debit: 1-800-935-9935, option 8 Credit cards: 1-800-955-9060, option 2 Outside the US: 1-713-262-3300 Hours: Debit line: Mon–Fri 8 AM–midnight ET, Sat–Sun 9 AM–6 PM ET Official page |
| Bank of AmericaLock your cards | Debit and ATM: 800.432.1000 Official pageCredit cards: 800.732.9194 |
| Wells FargoLock your cards | Debit and ATM: 1-800-869-3557 Official pageCredit cards: 1-800-642-4720 |
| Capital OneReach Capital One about a lost or stolen card | Credit cards: 1-800-227-4825 Not sure who to ask: 1-877-383-4802 Capital One's contact page doesn't show a separate lost-card or bank account line, so use the number on your card or statement if you have it. Official page |
| U.S. BankLock your cards | 800-USBANKS (800-872-2657) Official page |
| PNCReport your cards lost or stolen | 1-800-558-8472 Business credit cards: 1-800-474-2101 Or in the PNC app: More, Cards, View Card Details, Replace Card. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| PayPalRemove the lost phone's passkey and change your password | Use their official help page. PayPal lists no phone number for this. On paypal.com use Passkey Management, then change your password. For help, use PayPal's help chat. Official page |
| VenmoSign the phone out | (855) 812-4430 From a computer you've used before: Settings, Security, Forget, then change your password. Official page |
Report it to the police
Use your local police non-emergency line. Give the make, model, serial number and IMEI.
Block the phone
Ask your carrier to block the phone's IMEI. Verizon says suspending a line as lost or stolen also blocks the phone on its network, and T-Mobile says reporting it stolen blocks its IMEI on most networks.
Report fraud or identity theft
If accounts were opened or money taken, report it at IdentityTheft.gov for a free recovery plan. A credit freeze stops new credit accounts in your name. The FTC says it's free and lasts until you lift it, and you need to contact all three bureaus.
| Who | What to do |
|---|---|
| Federal Trade Commission (FTC)Report identity theft | 877-438-4338 Press 3 to report in another language. Online: IdentityTheft.gov. Official page |
| EquifaxFreeze your credit | 1-888-378-4329 Hours: 9am to 9pm Eastern, Monday to Friday. 9am to 6pm Eastern, Saturday and Sunday. This is 1-888-EQUIFAX. Equifax says you can call it for a security freeze or a fraud alert. You can also use Equifax's own site, equifax.com, to place a freeze. Official page |
| ExperianFreeze your credit | 1-888-397-3742 Official page |
| TransUnionFreeze your credit | 800-916-8800 Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. With Plan B, you tick your own providers ahead of time, and only those appear in your first-hour plan. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.