Who to call / United Kingdom
iPhone stolen in the United Kingdom: who to call
Short answerFrom another phone or a computer, mark your iPhone as lost at icloud.com/find. Then block your SIM with your network, and call your bank. If you're in danger, call 999 first.
Take a breath, and ask someone to help if you can. We read each number below on an official page on 2 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| Police, in an emergencyCall if someone is in danger or the crime is happening now | 999 Official page |
Mobile networks
| Who | What to do |
|---|---|
| EEReport a lost or stolen phone | 07953 966 150 from any other phone 150 from an EE phone +44 7953 966 150 from abroad Hours: 24 hours, 7 days The short number needs an EE phone, so use the longer one if yours is gone. EE says it can block the phone on its network and suspend your account. Official page |
| O2Report a lost or stolen phone | 0344 809 0202 for Pay Monthly 0344 809 0222 for Pay As You Go 0800 977 7337 for Business +44 7860 980 202 from abroad Hours: Monday to Friday 8am to 9pm, Saturday 8am to 8pm, Sunday 8am to 6pm These lines are closed overnight. When you report it, O2 can block the old phone and send a new SIM with your number. You may also be able to add a bar yourself in My O2. Official page |
| VodafoneBar your SIM and block the phone | 0333 304 0191 from a landline or another mobile 191 from a Vodafone mobile in the UK 0044 7836 191 191 from a Vodafone mobile abroad Hours: 24 hours, 7 days for a lost or stolen phone You can also use Vodafone's online form or web chat. The abroad number is listed for calls from a Vodafone mobile. Official page |
| ThreeReport a lost or stolen phone | 0333 338 1001 from any other phone 333 from a Three phone +44 7782 333 333 from abroad Once Three has blacklisted the phone, it is blocked on Three within 24 hours and on other networks within 48 hours. Official page |
| Tesco MobileBlock your SIM and your phone | 0345 301 4455 for pay monthly and pay as you go 0345 601 2448 for business +44 345 301 4455 from abroad Block both, because each can be used without the other. Pay monthly customers can also report it in My Account under Manage account, and the bar starts by 6am. Pay as you go customers report by phone, web chat or social media. Official page |
| giffgaffReport your SIM and phone as lost | Use their official help page. Use the form at giffgaff.com/support/lost and report both, so both are blocked. The help page lists no phone number. If you find the phone, an agent can remove the block by chat. Official page |
Banks
| Who | What to do |
|---|---|
| BarclaysReport a lost or stolen card | 0345 7 345 345 in the UK +44 2476 842 099 from abroad Hours: 24 hours, 7 days If the Barclays app was on the stolen phone, also ask them to remove the app from that phone. Official page |
| Barclays, for fraudReport fraud on a debit card or Barclaycard | 0800 3891 652 for debit card fraud +44 160 452 9410 for debit card fraud from abroad 0800 318 665 for Barclaycard fraud +44 145 282 8309 for Barclaycard fraud from abroad Hours: 24 hours, 7 days Official page |
| HSBCEmergency line for a lost, stolen or misused card | 0800 085 2401 in the UK +44 1442 422929 from abroad Hours: 24 hours, 7 days For payments you don't recognise, HSBC has a separate line: 03457 404 404, or +44 1226 261 010 from abroad. Official page |
| NatWestReport a lost or stolen card | 0370 600 0459 in the UK +44 1268 500 813 from overseas 18001 0370 600 0459 by Relay UK The page does not give opening hours for this line. Official page |
| NatWest, for fraudReport fraud on a personal bank account | 03457 888 444 in the UK 0044 3457 888 444 from abroad 18001 03457 888 444 by Relay UK Hours: 24 hours, 7 days Official page |
| SantanderReport fraud, or that your security details may be known | 0800 313 4321 (freephone) 0330 9 123 123 +44 1512 648 725 from abroad Hours: 24 hours a day Official page |
| Santander, for a lost cardReport a lost or stolen card | +44 1908 237 963 for debit cards from abroad +44 1512 648 725 for credit cards from abroad The page gives phone numbers for abroad only. In the UK, log on to Online Banking, choose Manage cards, then Report card, or use the Sandi chat, which runs 24/7. Official page |
| NationwideReport a lost or stolen debit card | 0800 055 66 22 in the UK +44 1793 65 67 89 from abroad You can also report it in internet banking or the app. Official page |
| Nationwide, for credit cardsReport a lost or stolen credit card | 0800 055 66 22 in the UK +44 2476 43 89 96 from abroad Hours: 24 hours, 7 days Official page |
| Nationwide, for fraudReport fraud or a scam | 0800 055 66 22 in the UK +44 1793 65 67 89 for current accounts from abroad +44 2476 43 89 97 for credit cards from abroad Hours: 24 hours, 7 days Official page |
| MonzoFreeze your card and log out your phone | Use their official help page. On another device, go to web.monzo.com. From there you can freeze your card or log out of all your devices. This page lists no phone number. Official page |
| Starling BankGeneral customer line | 020 7930 4450 18001 020 7930 4450 by Relay UK Hours: 24 hours, 7 days Tell them your phone or card has been lost or stolen. This is the general line, not a dedicated lost-card line. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| Apple PaySuspend your cards by marking the iPhone as lost | Use their official help page. On any web browser, go to icloud.com/find and choose Mark As Lost. Apple says this locks the phone and suspends your Apple Pay cards, and you don't need a verification code. It only works if Find My was on before the phone went missing. Official page |
| Google WalletLock or erase your Android phone | Use their official help page. Go to google.com/android/find to lock or erase the phone. Erasing it removes your payment cards from the phone. The phone needs power and a connection for this to work. Official page |
Report it to the police
If the theft is over and nobody is in danger, report it by calling 101 or by using the police online form. Keep any reference number you are given, because an insurer may ask for it.
| Who | What to do |
|---|---|
| Police non-emergency lineReport a theft that isn't an emergency | 101 from inside the UK (it doesn't work from abroad) You can also report online: police.uk/pu/contact-us for England, Wales and Northern Ireland, or scotland.police.uk/contact-us for Scotland. Official page |
| Police ScotlandReport a theft in Scotland that isn't an emergency | 101 in Scotland 0300 426 0101 from England, Wales, Northern Ireland or outside the UK Hours: 24 hours, 7 days Official page |
Block the phone
There is no single national office to call. Your own network blocks the phone using its serial number, called the IMEI, so ask them to block both the SIM and the phone. Networks pass the block on: Vodafone says a blocked phone won't work on any UK network, and Three says it reaches other networks within 48 hours.
| Who | What to do |
|---|---|
| ImmobiliseFlag a registered phone as lost or stolen | Use their official help page. A free register that police can search. It only helps if you registered the phone beforehand, and it does not block the phone from working. Log in and mark the item as lost or stolen. Official page |
Report fraud or identity theft
If money has gone or your accounts look misused, call your bank first, then report it. Cifas also offers a paid warning on your name that asks lenders to make extra identity checks.
| Who | What to do |
|---|---|
| Report FraudReport fraud or cyber crime | 0300 123 2040 This is the national service run by City of London Police. It keeps the old Action Fraud phone number. You can also report at reportfraud.police.uk. Official page |
| Police Scotland, for fraudReport fraud or online crime in Scotland | 101 Official page999 in an emergency |
| 159Check a call about your money that you weren't expecting | 159 Hang up, then dial 159 to be connected to your bank. This number is for checking a call, not for reporting a stolen phone. Official page |
| Cifas Protective RegistrationAdd a warning to your name so lenders check more carefully | Use their official help page. Costs £30 for two years. Online application only, not by phone. It helps prevent fraud but is not insurance against losses. Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
- Lloyds Bank
- Halifax
- Report Fraud opening hours
- Police.uk and the Metropolitan Police stolen phone advice
- British Transport Police, for thefts on trains
- Police Service of Northern Ireland
- Ofcom guidance on lost or stolen phones
- Monzo phone number
- TransUnion UK fraud victim contacts
- PayPal
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In the United Kingdom, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.