iPhone stolen in Taiwan: who to call
Take a breath, and ask someone to help if you can. We read each number below on an official page on 3 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| PoliceCall if you need emergency help or see something that could threaten public safety | 110 The National Police Agency page doesn't give hours or say if English is available. Official page |
Mobile networks
| Who | What to do |
|---|---|
| Chunghwa TelecomSuspend your line after losing your phone | 123 from a mobile phone 0800-080-123 Hours: 24 hours From outside Taiwan you pay the local international dialling charge. The page says this hotline handles suspending a line after a lost phone. Official page |
| Taiwan MobileCall the hotline, and ask to suspend your line | 188 from a mobile phone (free) 0809-000-852 02-6606-2977 +886-2-6606-2999 from overseas Hours: 24 hours This is the English contact page. It doesn't list a separate lost-phone number. Official page |
| Far EasToneReport your phone lost or stolen | 02-449-5123 (in Taiwan only) 0936-000-777 (for a missing prepaid IF Card) Hours: 24 hours Its FAQ says a replacement SIM arrives about three days after you report. A replacement prepaid IF Card costs NT$300 and keeps your number. Official page |
Banks
| Who | What to do |
|---|---|
| CTBC BankReport a lost card | (02) 2745-8080, then press 0 You can also use CTBC's online text chat (24 hours, every day), internet banking or its smart assistant. The fee is NT$100 per card, and a loss report can't be cancelled once it takes effect. From abroad, CTBC runs a 24-hour customer service centre with toll-free numbers that depend on the country. They are listed on its site, not on this page. The page gives no hours for the phone line. Official page |
| Cathay United BankReport a lost credit card | 02-2383-1000 0800-818-001 for local calls On the phone menu, press 4 for English, then 6-1 for credit card loss. The page doesn't give hours. Official page |
| E.SUN BankReport a lost card | +886-2-2182-1313 0800-30-1313 inside Taiwan Hours: Loss reports are prioritised from 00:00 to 07:30 The page prints the second number as +886-0800-30-1313. The page doesn't say the phone lines run 24 hours. Official page |
Report it to the police
If you are not in danger, report the loss or theft at the nearest police station. We did not find an official English page on reporting a stolen phone, so no online option is listed. Ask for a copy of your report, because your network or bank may ask for it.
| Who | What to do |
|---|---|
| National Police AgencyGeneral enquiries. They aren't for emergencies | +886-2-2321-9011 Hours: Monday to Friday, 8:30am to 5:30pm The page lists these hours for its service line. Official page |
Block the phone
We did not find an official Taiwan page on blocking a stolen phone's IMEI. The telecoms regulator's (NCC) contact page refused our connection, so we could not check. Suspend your SIM with your network, ask it what it can do about the phone itself, and lock the phone with Find My.
Report fraud or identity theft
If someone has tricked you or used your accounts, call your bank first, then call 165.
| Who | What to do |
|---|---|
| Anti-fraud hotlineReport a scam call or fraud | 165 The National Police Agency set this up in 2004. A receptionist records what happened and gives you guidance. The page gives no separate hotline hours: it lists office hours of Monday to Friday, 8:30am to 5:30pm, which may not apply to the hotline. Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
- Fire and ambulance (119)
- Telecoms regulator (NCC)
- LINE Pay, JKOPay and other wallets
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In Taiwan, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.