Who to call / South Korea
iPhone stolen in South Korea: who to call
Short answerFrom another phone or a computer, mark your iPhone as lost at icloud.com/find. Then block your SIM with your network, and call your bank. If you're in danger, call 112 first.
Take a breath, and ask someone to help if you can. We read each number below on an official page on 2 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| Police emergencyA crime or danger | 112 Hours: 24 hours Free. Interpreters for English and Chinese work around the clock at the 112 centre. Official page |
| Fire and ambulanceA fire or a medical emergency | 119 Official page |
| Government public service lineNon-emergency advice and being connected to the right office | 110 Official page |
| 1330 Korea Travel HotlineHelp for visitors in Korean, English, Japanese, Chinese, Russian, Vietnamese, Thai and Malay | +82-2-1330 This is a travel information line, not a police line. Official page |
Mobile networks
| Who | What to do |
|---|---|
| SK TelecomReport your phone lost and suspend the line | 1599-0011 from a landline: paid 114 from an SK Telecom phone: free Hours: Open at night and on holidays Online from another device: T world, then my T, then the section for loss, suspension and release, then report a lost phone. Official page |
| SK Telecom, from abroadReport a phone or USIM lost abroad | +82-2-6343-9000: free from an SK Telecom roaming phone This is the T Roaming centre. You can also report it on T world. The page shows no hours. Official page |
| KTReport your phone lost and suspend the line | 1588-0010 from a landline or a non-KT phone: paid 114 or 080-000-1618 from a KT phone: free +82-2-2190-0901 from abroad: free from a KT phone. It is the roaming centre, open 24 hours; press 2 for loss reports Hours: Lost reports and temporary suspension: 24 hours The suspension limits outgoing calls for 7 days, then the line stops both ways. Report quickly, because charges can build up. Official page |
| KT onlineReport your phone lost online or by chat | Use their official help page. Hours: Chat: 24 hours Log in on kt.com from another device. Go to My, then subscription details, then the lost report section. You can also visit a KT store with your ID. Official page |
| LG U+Report your phone lost | Use their official help page. LG U+ blocked our access to this page, so no number is shown. Check the page or your LG U+ contract papers. Official page |
Banks
| Who | What to do |
|---|---|
| KB Kookmin BankReport lost cards, bankbooks, or security cards and OTP (accident line) | 1588-9999, 1599-9999 or 1644-9999 from within Korea +82-2-6300-9999 from abroad Hours: 24 hours, every day For a credit or check card, press * then 1 after you connect. Press 0 for a person. Official page |
| Shinhan CardReport a lost personal card (card-loss line) | Use their official help page. Its pages showed two different numbers, so use the official page. Official page |
| Hana BankReport lost cards or fraud (accident line) | 1599-1111 or 1588-1111 from within Korea +82-42-520-2500 from abroad: customer centre Hours: 24 hours, every day, for loss reports Press # first. Then press 1 for fraud, 2 for a cash or debit card, 3 for a credit or check card, or 0 for a person. The page doesn't confirm the overseas line takes these reports. Official page |
| Woori BankReport fraud or lost cards and bankbooks (accident line) | 1588-5000, 1599-5000 or 1533-5000 from within Korea 82-2-2006-5000 from abroad 1588-9955 for Woori credit, check and Woori BC cards: press 1, then 8 Hours: 24 hours, every day, on the bank lines On 1588-5000, press #, then 1 for voice phishing. Official page |
| NH NongHyup BankReport lost cards and bankbooks (customer centre) | 1661-3000 for NH Bank customers 1661-2100 for local NongHyup co-op customers 82-2-3704-1004 from abroad Hours: Lost reports: 24 hours. Security and OTP cards: 1:00 to 24:00 Loss reports are listed as service code 31. The page shows no hours for the overseas line. Official page |
| KakaoBankReport accidents, or a lost phone | 1599-8888 for all accident reports: 24 hours 1599-3333 for customer service, then press 1, 1, 3 for a lost phone: weekdays 9:00 to 18:00 +82-2-6420-3333 from abroad: customer service The page gives no overseas number for accident reports. Official page |
| Toss BankReport card or account problems, or fraud | Use their official help page. Hours: 24 hours, every day Its pages showed two different numbers, so use the official page. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| Kakao PayReport your phone lost and pause Kakao Pay | 1833-7483 Financial Safety Center: paid, urgent loss and misuse cases only 1670-0223 for a lost Kakao Pay Money Card Hours: 1833-7483: 24 hours, every day You can also log in and file a loss report. Once reported, all Kakao Pay services are paused. Call the centre again when you want to use them. Official page |
| TossGet help with the Toss app | Use their official help page. Hours: 24 hours Its pages showed two different numbers, so use the official page. Official page |
| Naver PayStop payments if your phone is lost | Use their official help page. We could not read Naver's website, so no number or steps are shown. Check Naver Pay's help pages from another device. Official page |
Report it to the police
To report a crime, call 112; interpreters for English and Chinese are available at any hour. For general police advice, call 182, which is a paid line.
| Who | What to do |
|---|---|
| Police 112 with an interpreterReport a crime in English or Chinese | 112 Hours: 24 hours Japanese and Vietnamese were planned when this was announced in March 2024. Official page |
| Police civil complaints lineGeneral police advice | 182: paid Hours: 24 hours For a cybercrime report made online, you still have to visit a police station, on weekdays from 9:00 to 18:00. Call 182 first to arrange a night or weekend visit. Official page |
Block the phone
Korea has a national system. You report the loss to your mobile network, and the networks and KAIT, a telecoms association, share the phone's IMEI. A phone reported lost or stolen can then be refused service on SK Telecom, KT and LG U+. Your report goes through your network.
| Who | What to do |
|---|---|
| KAIT IMEI centreQuestions about IMEI checks | 02-585-1482 On www.imei.kr, anyone can enter an IMEI to see if a phone has been reported lost or stolen. Email: [email protected]. The page does not describe taking loss reports here, so report the loss to your network. Official page |
| Lost Phone Call Centre (KAIT)Help getting a phone back that someone handed in | 1566-4300 Phones handed in to police, post offices or airports come here. Staff find the owner by IMEI and send a text or call. The website www.handphone.or.kr showed a maintenance notice when we checked. Official page |
Report fraud or identity theft
If money has been taken, call your bank's line straight away and ask it to freeze the account; 112 and 1332 can connect you too. Then use the services below to stop anyone opening accounts or phone lines in your name.
| Who | What to do |
|---|---|
| Financial Supervisory ServiceReport financial fraud and get connected to your bank | 1332: the caller pays for the call 112 for the police The page lists the steps for victims, including a claim for relief at the bank within 3 business days of the freeze request. Official page |
| Exposed personal information systemStop new bank accounts and credit cards being opened in your name | Use their official help page. Register at pd.fss.or.kr if your ID or account details may have been exposed. Use another phone or a computer. Official page |
| Account InfoSuspend your accounts in one place | Use their official help page. Go to www.payinfo.or.kr and open the account suspension menu. It asks for a certificate and phone verification, but you can also do this at a bank branch. Official page |
| MsaferSee phone lines opened in your name, and block new ones | 1670-1382 Hours: Weekdays 9:00 to 18:00, closed 12:00 to 13:00 A free service run by KAIT. If a line was opened without your consent, ask that network to cancel it. Official page |
| Telecom Financial Fraud Response Team (police)Help after voice phishing | 112 Before calling an 8-digit number said to be a bank's or card company's, check it on that company's official website. Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
- LG U+ lost phone lines
- Shinhan Bank accident line
- Naver Pay lost phone steps
- One-call report for all lost cards (Credit Finance Association)
- LOST112 police lost-property service
- National Police Agency guidance on lost phones
- KB Kookmin Card direct line
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In South Korea, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.