iPhone stolen in Singapore: who to call
Take a breath, and ask someone to help if you can. We read each number below on an official page on 3 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| PoliceCall for a crime, or if you are in danger | 999 Official page |
| Police emergency textText the police when it isn't safe to talk | SMS 70999 Send a short message saying what is wrong and where you are. Official page |
Mobile networks
| Who | What to do |
|---|---|
| SingtelReport the phone lost, so your line is suspended | 1688 +65 6235 1688 from overseas The page says the line is temporarily disconnected. It gives no hours and doesn't say if the numbers work from another network's phone. Collect a replacement SIM within 30 days at a Singtel shop or self-serve kiosk. Bring your ID, or at a kiosk verify with the Singpass app. Official page |
| StarHubSuspend your line | 1633 +65 6820 1633 from overseas Hours: 24 hours StarHub lists these as its General Service Hotline, on its enterprise contact page. It doesn't say this page is for lost phones. Official page |
| StarHub appReport your SIM lost, including an eSIM | Use their official help page. On another device, log in to the StarHub app, tap More, then Report lost SIM. StarHub's FAQ says this suspends your line. The same page mentions HubBot, the app's chat assistant, available 24/7. You can ask for a new eSIM in the app. Official page |
Banks
| Who | What to do |
|---|---|
| DBSReport a lost or stolen card | 1800 339 6963 (65) 6339 6963 from overseas The page gives no hours. You can also block a card in the digibank app or on digibank Online. The page doesn't cover a lost phone, so call if your phone is gone. Official page |
| OCBCReport a lost card, or fraud | 6535 7677 (Card Fraud Hotline) +65 6535 7677 from overseas 6363 3333 (Personal Banking) Hours: From 12am to 7.59am, only urgent matters such as fraud and lost cards are handled. Other calls 8am to 11.59pm From 12am to 7.59am OCBC handles only urgent matters such as fraud and lost cards. You can also report in the OCBC app. Official page |
| UOBReport fraud or a card you did not use | 6255 0160 (24-hour Fraud Hotline; press 1 to report a case) 1800 222 2121 (Contact Centre) +65 6222 2121 from overseas The page lists no separate lost-card number and gives no Contact Centre hours. In the UOB TMRW app: Accounts, choose the card, then Block card or report lost card. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| GrabPayReport fraud or theft of money in your GrabPay wallet | +65 6902 1036 Grab's payment terms tell you to tell it at once, through its Help Centre or on this number. The page gives no hours and doesn't describe locking the account. Official page |
Report it to the police
If you are not in danger, report the theft at a Neighbourhood Police Centre, which is open 24 hours, . Have your phone's IMEI ready: it is the 15-digit number you see by dialling *#06# on a working phone, and it is also on the box. If your report left out the phone's serial number, brand or model, you can add them online within 7 calendar days.
| Who | What to do |
|---|---|
| Police HotlineGive information about a crime. It isn't for emergencies | 1800 255 0000 Mobile airtime charges apply. The page gives no hours. Official page |
| Found and Unclaimed Property OfficeAsk about lost property | 6842 9645 Hours: Weekdays, 9am to 5.30pm. Closed on weekends and public holidays To lodge a lost property report online, use SPF E-Services. Official page |
| Add your phone's details to a reportAdd the IMEI, brand and model you left out | Use their official help page. You need an earlier police report or lost property report, and you must do it within 7 calendar days of making it. The page doesn't say what happens after that. Official page |
Block the phone
We did not find an official service in Singapore that lets you block a stolen phone's IMEI. The police pages mention the IMEI only for reports and for checking whether an item was reported lost or stolen. Suspend your SIM with your network, ask it what it can do about the phone itself, and lock the phone with Find My.
Report fraud or identity theft
If someone has tricked you or used your accounts, call your bank first, then report it to the police.
| Who | What to do |
|---|---|
| ScamShield HelplineAsk about a scam | 1799 Hours: 24 hours, every day Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In Singapore, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.