iPhone stolen in the Philippines: who to call
Take a breath, and ask someone to help if you can. We read each number below on an official page on 30 October 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| Unified 911Police, fire or medical emergency | 911 Hours: 24/7, free Official page |
Mobile networks
| Who | What to do |
|---|---|
| Globe / TMBlock your SIM | Postpaid: call 211 from a Globe number Postpaid: Messenger m.me/globeph, Report Lost Phone Prepaid and TM: go to a Globe store with one government ID to have the SIM barred. Official page |
| Smart / TNTReport the phone lost or stolen | *888 from a Smart number (02) 8888-1111 by landline You can also message Smart on Facebook or @SmartCares on X. For postpaid, outgoing calls are barred when you report, and incoming ones if you ask. Official page |
| DITODisconnect your line | 186 from a DITO number [email protected] Some DITO pages also list 185. Official page |
Banks
| Who | What to do |
|---|---|
| BDOBlock your cards and online banking | (+632) 8888-0000 Official page(IAC)+800-8-CALLBDO (2255-236) from abroad |
| BPIBlock your cards and online banking | 889-10000 (Metro Manila) 1-800-188-89100 (PLDT toll-free) +632 889-10000 (mobile or abroad) Hours: 24 hours Or in the BPI app: More, Card Control, Permanently block card. Official page |
| MetrobankBlock your cards and online banking | (02) 88-700-700 1-800-1888-5775 (PLDT toll-free) (IAC)+800-8700-0707 from abroad Premium cards: (02) 88-700-707. Official page |
| LandbankBlock your cards and online banking | (+632) 8-405-7000 1-800-10-405-7000 (PLDT toll-free) Hours: 24/7 Official page |
| UnionBankBlock your cards and online banking | (+632) 8841-8600 1-800-1888-2277 (PLDT toll-free) (IAC) +800-8277-2273 from abroad Hours: 24 hours Official page |
| Security BankBlock your cards and online banking | (+632) 8887-9188 Official page |
| RCBCReport the stolen phone and block your cards | (02) 8877-7222 1-800-10000-7222 (PLDT toll-free) (IAC) +800-8888-7222 from abroad Credit cards: (02) 8888-1888 Hours: 24/7 Official page |
| PNBBlock your cards and online banking | Debit/ATM card: 8573-8888 Official pageCredit card: 8818-9818 Credit card toll-free: 1-800-10-818-9-818 |
| China BankBlock your cards and online banking | (632) 888-55-888 1-800-1888-5888 (PLDT toll-free) Hours: 24/7 Official page |
| EastWestBlock your cards and online banking | (632) 8888-1700 1-800-1888-8600 (toll-free) From the US: 1-866-828-6296 Hours: 24 hours Official page |
| GoTyme BankBlock your account and card | #468888 (#GO8888) Hours: 24/7 Or the in-app chat, or [email protected]. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| GCashBlock your GCash account | 2882 from Globe or TM (02) 7213-9999 from a Globe landline From other networks: Call via Internet, on GCash's contact page Hours: 24/7 for lost or stolen phones On a spare or friend's phone, in the GCash app: Help Center, Lost SIM/Phone, Chat with Gigi. GCash says it blocks the account within 4 hours. Official page |
| MayaBlock your Maya account and card | +632 8845 7788 1800 1084 57788 (toll-free from a PLDT landline) *788 (free from Smart) Hours: 8 AM to 7 PM daily; after hours for emergencies like a stolen phone Official page |
| ShopeePayChange your Shopee password | Use their official help page. Shopee lists no hotline for this. Log in to shopee.ph on a computer and change your password. If someone can get your login codes, contact Shopee Customer Service. Official page |
Report it to the police
Get a police blotter or report, and bring your IMEI. If money or accounts were taken, you can also contact the PNP Anti-Cybercrime Group or the NBI Cybercrime Division.
| Who | What to do |
|---|---|
| PNP Anti-Cybercrime GroupReport cybercrime | (02) 8723-0401 local 7490 0956-351-1391 0961-839-1872 0968-878-3561 These reach the Cyber Response Unit. Email: [email protected]. For money taken, ask for the Cyber Financial Crime Unit: local 7492, or 0961-647-7500. The page also lists regional units. Official page |
Block the phone
To stop the phone working on Philippine mobile networks, ask the National Telecommunications Commission (NTC). Its page has an online form. If you bought it from Globe, you can ask Globe. Expect to need a notarized Affidavit of Ownership and Loss with Undertaking, a copy of your ID, and proof the phone is yours: a receipt, the box or a seller's certificate of purchase. Without those, the NTC's form accepts an affidavit, with a police blotter if available. Smart says you need a police report.
| Who | What to do |
|---|---|
| National Telecommunications Commission (NTC)Block the phone's IMEI, using the form on the NTC's page | 1682 +63 2 8920 4464 +63 2 8926 7722 +63 2 8921 3251 Hours: 1682: 24 hours. The other numbers: 8:00 am to 5:00 pm, Monday to Friday The NTC's consumer hotlines, shown on its lost and stolen phone page. The page doesn't say whether they take blocking requests. Email: [email protected]. Official page |
| National Telecommunications Commission (NTC)Block the phone's IMEI | 0919-299 9999 This is the number on Smart's page. We didn't see it on the NTC's own page. Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
- NBI Cybercrime Division
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. With Plan B, you tick your own providers ahead of time, and only those appear in your first-hour plan. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.