iPhone stolen in New Zealand: who to call

Updated 3 November 2026 · By the FirstHour team

Short answerFrom another phone or a computer, mark your iPhone as lost at icloud.com/find. Then block your SIM with your network, and call your bank. If you're in danger, call 111 first.

Take a breath, and ask someone to help if you can. We read each number below on an official page on 3 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.

First steps

Mark your iPhone as lost at icloud.com/find. Here's the full plan.
Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
Call your banks and e-wallets, and ask them to protect your accounts.
Report it to the police and ask about blocking the phone.

Emergency numbers

Who	What to do
Police, fire and ambulanceCall if you need an emergency response	111 Use 111 for an emergency, not to report a phone that was stolen earlier. Official page
Police non-emergency (105)Report something that doesn't need urgent police help	105 +64 49 105 105 from overseas (international charges may apply) Hours: 24 hours, every day 105 is free from a mobile or landline in New Zealand. The police say internet-based or international phone systems will not dial 105, so use the +64 number from abroad. Official page

Mobile networks

Who	What to do
One NZReport your phone lost or stolen, so your connection is barred	0800 800 021 from New Zealand 777 from another One NZ mobile +64 9 355 2007 from overseas Have your 4-digit Security PIN, the date it was lost or stolen, and the IMEI ready. One NZ bars your connection straight away to stop use and incoming calls. You can move your number to a new SIM at a One NZ store with photo ID, and the old SIM then stops working. The page does not give hours. Official page
2degreesPause your SIM, and block the phone by its IMEI	0800 022 022 from New Zealand (Customer Care, to block the phone) +6422 200 2000 from overseas You can pause your number yourself in My 2degrees under Settings. A Pay Monthly plan's fees keep running while the SIM is paused. To block the phone on any New Zealand network, call Customer Care with your IMEI and be ready to prove you own the account. The page says 2degrees can't block a phone that hasn't been used on its network for more than 30 days. It does not give hours. Official page
Skinny Mobile (Spark's budget brand)Block your SIM	Use their official help page. Skinny's page, on Spark's site, says you can block or unblock your SIM yourself in your online dashboard, under Phone, SIM & Number, from New Zealand or overseas. It says to get in touch if you can't do it online, and to contact the police about a theft. We could not read a Spark phone number. After contacting the police, you can chat on the page to ask for a temporary or permanent block on the device. Official page

Banks

Who	What to do
ANZReport a lost or stolen card	0800 658 044 from New Zealand +64 9 522 3010 from overseas (toll charges apply) Hours: 24 hours, every day These are the numbers on ANZ's credit card page. ANZ also offers a temporary card block if you have only misplaced a card. It does not cancel the card. Official page
BNZReport a lost or stolen card	0800 735 901 from New Zealand +64 4 473 5901 from overseas, for a lost or stolen credit card (use a landline) Hours: 24 hours, every day, including public holidays Official page

Report it to the police

If nobody is in danger, report the theft to the police online at 105.police.govt.nz or by calling 105. After an online report, the police email you a confirmation with a reference number, which you can use for an insurance claim. The police page says to include the make, model and serial number if the item has one. It does not mention the IMEI, but your network will ask for it.

Who	What to do
Report stolen property onlineReport a stolen phone	Use their official help page. Use the online stolen property form. The page says you can also call 105. Official page

Block the phone

New Zealand has a shared block list for stolen phones. The industry body, the Telecommunications Forum, says you ask your own mobile provider to block the phone by its IMEI (its 15-digit serial number). Once a phone is blocked on one network, it is blocked on all networks in New Zealand, so it can't make or receive calls or use data. The forum says a stolen phone may be added up to 30 days after the event. The block only applies in New Zealand, so the forum says New Zealand networks cannot block a phone that was lost or stolen overseas. Only the owner who reported the phone can ask for the block to be removed, and proof of ownership may be needed.

Who	What to do
Telecommunications Forum: lost and stolen phonesHow the block list works	Use their official help page. The forum does not block phones itself. Contact your mobile provider. Official page

Report fraud or identity theft

We did not find a single New Zealand service on an official page that cancels all your cards at once. Call each bank, and tell the police if someone has used your accounts.

Not checked yet

We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.

Please don't

Don't remove the iPhone from Find My. That takes off Activation Lock.
Don't go after the phone yourself. If Find My shows where it is, tell the police.
Don't trust a message saying your iPhone was found. Here's how that scam works.

How FirstHour helps

Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In New Zealand, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.