iPhone stolen in Malaysia: who to call
Take a breath, and ask someone to help if you can. We read each number below on an official page on 3 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| PoliceCall for a crime, an accident or an emergency | 999 Keep it for emergencies. The police FAQ doesn't mention 112, so we don't list it. Official page |
Mobile networks
| Who | What to do |
|---|---|
| MaxisSuspend your line, and ask for the phone to be blocked (PCBS) | 123 from a Maxis mobile line 1 800 82 1123 from other fixed and mobile lines in Malaysia +603 7492 2123 from abroad (call charges apply) WhatsApp +6012-3451123 Hours: WhatsApp: 24 hours. The page gives no hours for the phone lines The page doesn't cover lost phones. It also gives 1800 821 123 in another place, so check the number if one doesn't connect. Official page |
| Maxis lost phone stepsWhat to do after you suspend the line | Use their official help page. Maxis says to suspend your service at once, ask for the device to be blocked under PCBS, file a police report with the IMEI if a crime is involved, and lock the phone with Find My. A replacement SIM costs RM10 at a Maxis Store with your MyKad or passport. Only the registered owner can reactivate, within 90 days of the suspension. Official page |
| CelcomDigiReport the phone and ask for a block through PCBS | Use their official help page. CelcomDigi's page sends you to a 'call us' link and doesn't show a number, so we can't give one. Only the registered owner can ask, and CelcomDigi checks who you are first. Official page |
| CelcomDigi replacement SIMKeep your number with a new SIM | Use their official help page. CelcomDigi says you can get a replacement SIM or eSIM at a CelcomDigi Store, CelcomDigi Kiosk, Celcom bluecube or Digi Store. Official page |
| U MobileSuspend your line right away | 1318 018-388 1318 (listed as customer service) U Mobile's eSIM FAQ says to call 1318 to suspend your line right away after losing a SIM or phone. The page doesn't give hours or say if 1318 works from another network's phone. We could not read U Mobile's page on blocking the phone itself, so ask about PCBS when you call. Official page |
Banks
| Who | What to do |
|---|---|
| MaybankReport a lost card, or fraud | 1-300 88 6688 (Customer Care) +60-3-7844 3696 from overseas +60-3-5891 4744 (Fraud Hotline) Hours: 24 hours, every day (Customer Care and Fraud Hotline) The page doesn't describe a lost-card procedure, so Customer Care is the closest line. Official page |
| CIMBReport a lost or stolen card | +603 6204 7788 (Consumer Contact Centre, local and overseas) 1300 885 300 or +603 2295 6888 from overseas (Preferred Contact Centre) The page doesn't say whether these lines run 24 hours. You can also report at any branch. The pages we read don't say how to lock mobile banking after losing your phone. Official page |
| Public BankReport a lost card, or fraud | 03-2170 8000 (lost ATM card) 03-2176 8555 (lost Visa or Mastercard credit or debit card) 03-2177 3555 (report fraud) Hours: 24 hours The page lists no overseas number. Public Bank's website also links a Kill Switch in digital banking, but we did not read that page. Official page |
Report it to the police
If you are not in danger, report the theft at the nearest police station. The police FAQ says some non-emergency cases can be reported online through PDRM e-Reporting. Have your phone's IMEI ready: networks tell you to include it in a police report when a crime is involved. You can find it by dialling *#06# on a working phone, or on the box.
| Who | What to do |
|---|---|
| Royal Malaysia Police (PDRM) main lineAsk where to report, or make a complaint | +603-2266 2222 1800-880-222 (PDRM Hotline for complaints) The page gives no hours. Official page |
| PDRM e-ReportingReport some non-emergency cases online | Use their official help page. The police FAQ names this service but doesn't say if lost phones can be reported through it. Official page |
Block the phone
Malaysia has a national block for lost or stolen phones, the Public Cellular Blocking Service (PCBS), run with the regulator, MCMC. You don't ask MCMC yourself. You ask your own network, which sends the phone's IMEI so all networks can block it. Only the registered owner can ask, and your network will check who you are. CelcomDigi says a blocked phone can't make calls or use mobile data in Malaysia, but it can still use Wi-Fi and foreign networks. Find your IMEI before you need it: dial *#06# on your phone.
| Who | What to do |
|---|---|
| MCMC, the communications regulatorRead how the national block works | Use their official help page. This is a press clipping on MCMC's site, dated 14 April 2016. It says owners report the loss to their network with the IMEI, and the network passes it to MCMC so every network can block the device. Registration on its BlockMyPhone portal is free. The page is old, so ask your network to confirm the steps. Official page |
Report fraud or identity theft
Call the National Scam Response Centre if you have been scammed or someone has moved your money.
| Who | What to do |
|---|---|
| National Scam Response CentreReport an online scam or cybercrime | 997 The police FAQ gives no hours. Maybank says 8am to 8pm every day, and CIMB says 24 hours a day, so try it at any time. Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In Malaysia, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.