iPhone stolen in Italy: who to call
Take a breath, and ask someone to help if you can. We read each number below on an official page on 3 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| Single emergency numberCall for police or other urgent help | 112 112 is the European single emergency number. Where the single response centres run, a central operator answers and passes the call to the Polizia di Stato, the Carabinieri or other services. A Polizia di Stato page dated 11 February 2026 says these centres cover 16 regions and 2 autonomous provinces, about 82% of the population, but it doesn't name them or say what happens elsewhere. Official page |
Mobile networks
| Who | What to do |
|---|---|
| VodafoneSuspend your SIM, and get a replacement SIM. Block the phone with the form below. | 190 Call customer service on 190 to suspend the SIM. The page does not say if 190 works from another network's phone, or its hours. For a replacement SIM that keeps your number, go to a Vodafone store with valid ID, and with the police report if you have one. Official page |
| IliadBlock your SIM and the phone's IMEI | Use their official help page. Iliad's form does not give a phone number. The account holder fills it in and sends it with a copy of their ID and tax code, either by post to Iliad Italia S.p.A., CP 14106, 20146 Milano, or through the Modulistica section of their online account. To block the SIM or the IMEI after a theft or loss, it also asks for a copy of the police report. It says the form cannot be handled without the signature, ID and police report. Official page |
Banks
| Who | What to do |
|---|---|
| Intesa SanpaoloBlock your cards | 800.303.303 from Italy (free, from a landline or mobile) +39 011.80.19.200 from abroad (you pay for the call) Hours: 24 hours, every day You can also block a card from the Intesa Sanpaolo Mobile app, in the Cards section, or on the bank's website. Official page |
| Poste Italiane (Postepay and BancoPosta cards)Block your card | 800 00 33 22 (free from Italy) +39 06 45 26 33 22 from Italy or abroad Call costs depend on your phone company. The page does not list hours. It also says the card can be blocked through the "blocco carta" feature online. Official page |
| BPER BancaBlock a lost or stolen card | 059 42 42 from Italy and abroad Hours: 24 hours, every day For Nexi or CartaSi credit cards use 800 15 16 16 from Italy or +39 02 34 98 00 20 from abroad. Official page |
| Banco BPMBlock a debit card (Bancomat, PagoBancomat, Maestro) or a Nexi card | Debit card: 800 822 056 from Italy, +39 0260843768 from abroad Nexi card: 800 151 616 from Italy, +39 0234980020 from abroad The page says the Italian debit-card line runs 24 hours, and lists the other numbers in a table without hours. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| SatispayLog your account out of the lost phone | Use their official help page. Satispay has no phone number on this page. Fill in its lost-phone form, and Customer Care handles it with priority. Your account is logged out of that phone. You log in again on a new phone with your number, and if you have a new number, you contact Satispay to change it. Its email is [email protected]. Official page |
Report it to the police
If you are in danger, call 112. Otherwise, report the theft to the police, because Iliad's form asks for a copy of the police report to block the phone, and banks may ask for one too. We could not open the national online reporting portal itself, so the two police notices below are what we could read. They show that online reporting is partly in use and still changing, so ask your local police station (questura) what they accept.
| Who | What to do |
|---|---|
| Online report for a lost phone (Questura di Venezia)Report a lost phone online | Use their official help page. A notice dated 22 June 2026 says lost phones, tablets and laptops can be reported on the Denunce Online portal without going to a police office. The registered report should appear in your account on the portal within 96 hours. This notice does not mention theft. Official page |
| Online first report for theft (trial in Lazio)Start a theft report online | Use their official help page. A notice dated 15 June 2026 says a theft can be reported online first as a pre-report, but you must confirm it in person at a Polizia di Stato office within 48 hours, and you can book that on the same platform. It is a trial limited to certain offices in Lazio, such as Rieti, Frosinone, Cassino, Fiuggi and Sora, so it is most likely not available where you are. Official page |
Block the phone
We did not find a national service in Italy that you can use yourself to block a stolen phone. Instead, you ask your own mobile network to block the phone's IMEI (its 15-digit serial number). Iliad's form needs a copy of the police report that shows the IMEI. We could not read what TIM and WindTre ask for, and the Vodafone page did not say whether the block reaches other networks. Blocking the SIM and blocking the phone are separate requests, so ask for both.
| Who | What to do |
|---|---|
| Vodafone phone block formAsk Vodafone to block your phone by its IMEI | Use their official help page. Fill in the online form if you have a Vodafone online account. If you don't, send the signed form with a copy of your ID by email to [email protected] or by registered post to Servizio Clienti Vodafone, casella postale 190, 10015 Ivrea (TO). You need the IMEI. If you don't know it, give the three numbers you call most, with your ID. Unblocking needs a new request. Official page |
Report fraud or identity theft
We did not find a single Italian service on an official page that cancels all your cards at once or freezes your credit. Call each bank or card company on the numbers below, and tell the police if someone has used your accounts.
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
- TIM (SIM block and phone block)
- WindTre
- UniCredit card block line
- National online police reports (Denunce Online)
- PayPal Italy
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In Italy, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.