iPhone stolen in Hong Kong: who to call
Take a breath, and ask someone to help if you can. We read each number below on an official page on 3 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| Police emergencyCall for a crime, or if you are in danger | 999 The Police page also mentions an SMS 999 service, but doesn't say how it works. Official page |
Mobile networks
| Who | What to do |
|---|---|
| 1O1O and csl. (HKT)Report the loss, so your service is suspended | 2888 1010 (1O1O customers) 2512 3123 (csl. customers) 179 179 (prepaid) This number comes from OFCA's list. 1O1O's own site lists 2888 1010 as its Customer Service Hotline and gives no hours. For 1O1O numbers abroad it lists a 24-Hour Overseas Emergency Hotline, +852 3477 4088. Official page |
| 3Report the loss, so your service is suspended | 1033 (3Service Hotline) 3162 3333 (loss-reporting number on OFCA's list) Hours: 24 hours 3's own service charter lists 1033 as its 24-hour hotline and a lost-SIM suspension target of within 30 minutes. 3162 3333 comes from OFCA's list, not from 3's own page. Official page |
| SmarToneReport the loss, so your service is suspended | 2880 2688 This number comes only from OFCA's list. SmarTone's own contact page refused our connection. Official page |
| China Mobile Hong KongReport the loss, so your service is suspended | 12580 This number comes only from OFCA's list, not from the company's own page. Official page |
Banks
| Who | What to do |
|---|---|
| HSBCReport a lost or stolen card | (852) 2233 3000 (most customers) (852) 2233 3322 (Premier) (852) 2233 3033 (Premier Elite and Global Private Banking) In the HSBC HK app: Cards, swipe to the card, More, then Report and replace lost card. The page doesn't say whether these lines are open 24 hours, or give an overseas number. Official page |
| Bank of China (Hong Kong)Report a lost or stolen card | +852 2544 2222 (credit cards) +852 2691 2323 (BOC Card and BOC Mastercard debit card) The page doesn't say whether these lines run 24 hours, and gives no overseas calling steps. Official page |
| Hang Seng BankReport a lost card | 2836 0838 Hours: 24 hours The page calls this the 24-hour Report Lost Card Hotline and also links an online report option. It doesn't say which cards the line covers. Official page |
| Standard CharteredReport a lost or stolen card | (852) 2886-6016 Hours: 24 hours You can report a credit card in Online Banking or SC Mobile under Card Management. If your card isn't listed there, call this number. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| OctopusReport a lost Octopus, including a mobile Octopus | 2266 2266 You can also report on the Octopus website. Only personalised, bank co-brand mobile, linked and Automatic Add Value Service Octopuses can be reported. A standard on-loan Octopus can't. You only bear the loss in the first three hours after a successful report. A personalised mobile Octopus has a HK$20 fee. The page gives no hours. Official page |
| AlipayHKFreeze your AlipayHK account | +852 2245 3201 (Hong Kong and overseas) Hours: 9am to 9pm, every day You can also freeze the account online at alipayhk.com/en/support/freeze-account/, which suspends all wallet services. Official page |
Report it to the police
If you are not in danger, report the loss or theft through the Police e-Report Centre online, or at a police station. The Police site says the e-Report Centre takes reports of lost property. Have your phone's IMEI ready, and ask for a copy of your report, because your network or bank may ask for it.
| Who | What to do |
|---|---|
| Police e-Report CentreReport lost property online | Use their official help page. Its page lists lost property among the things you can report online. Official page |
Block the phone
We did not find an official Hong Kong service that lets you block a stolen phone's IMEI. OFCA, the telecoms regulator, says to report the loss to your mobile provider as soon as you can. Until your provider has suspended every service linked to the phone or SIM, you are generally responsible for the charges. Most providers suspend as soon as they hear from you, and some may take about 30 minutes. OFCA's page doesn't mention the IMEI. Lock the phone with Find My.
| Who | What to do |
|---|---|
| OFCA guidance on losing a phone or SIMRead the regulator's advice | Use their official help page. Some providers only accept reports from the account holder. Others accept a report from someone else, if that person gives their own ID and the account holder's details. Providers may have toll-free numbers for use outside Hong Kong, so check before you travel. Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
- SmarTone's own contact page
- PayMe, WeChat Pay HK and other wallets
- Police Hotline
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In Hong Kong, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.