iPhone stolen in Colombia: who to call
Take a breath, and ask someone to help if you can. We read each number below on an official page on 3 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| Emergency line 123Call for the police or other urgent help | 123 The Policía Nacional calls 123 the national single emergency line, free, 24 hours a day (the page is dated March 2023). If 123 doesn't work where you are, ask for your city's emergency number. Official page |
Mobile networks
| Who | What to do |
|---|---|
| TigoBlock your line and phone | *300 from a Tigo mobile 018000422222 from a landline You can also use Mi Tigo (mi.tigo.com.co) under Servicios, then Consulta tus Dispositivos, then Bloquear dispositivo, or Tigo's WhatsApp channel (useful if you have no Mi Tigo account). Have ready the line number, the account holder's ID number, where and roughly when it happened, a contact number, and the phone's brand, model and IMEI. The page says anyone who gives the line number and the holder's ID number can ask for the block. It gives no hours. Official page |
| ClaroReport the theft and give the IMEI so the phone is blocked | WhatsApp 311 200 0000 (WhatsApp Claro, messages only) Claro's page says to contact your operator, give the data they ask for and the IMEI, and also report the theft to the police. If you have other lines under the same ID, write from a different device. The article doesn't print a number. Its WhatsApp Claro link goes to 311 200 0000, Claro's general WhatsApp channel. The page does not say what else is blocked, or give hours or a phone number for calls. Official page |
| MovistarReport the theft to your operator | 01 8000 930 930 (Atención, general customer service) Movistar's page says to report the theft to the police and to your operator, but it names no number for theft. The 01 8000 930 930 line is the general customer service number in the page's footer, and the page does not say it takes theft reports. You can also look in the Mi Movistar app or on Tigo's page above. Official page |
Banks
| Who | What to do |
|---|---|
| BancolombiaBlock your Clave Dinámica (the app's security code) and your cards | Use their official help page. Block the Clave Dinámica at once if it was on the stolen phone. From another phone, sign in to the Bancolombia app, or call the Sucursal Telefónica, or go to a branch. You can block cards and your main password in the app, on the website, by phone, by chat or at a branch. From abroad, use the website chat. From Spain or the United States, use the Sucursal Telefónica, and from other countries schedule a call on the website. This page gives no phone numbers or hours. Official page |
| Bancolombia contact pageReach Bancolombia by WhatsApp, or by phone from abroad | WhatsApp 301 353 6788 From Spain: (+34) 900 995717 From the United States: (+1) 866 3799714 From other countries: (+57) 01800 0912345 These are on Bancolombia's general contact page. It doesn't say they are for blocking cards or a lost phone, or give hours, and it gives no number for calls inside Colombia. Use the page above for how to block. Official page |
| DaviviendaReport problems and block your Davivienda products | 338-3838 in Bogotá 01-8000 123-838 from other regions Hours: 24 hours This is on Davivienda's security tips page, which says to use these to report anomalies or block Davivienda products. It doesn't mention lost phones or give a date. The page shows the Bogotá number without an area code. Other banks' pages here write Bogotá numbers starting with 601, so you may need to dial 601 first. It doesn't cover Daviplata. Official page |
| Banco de Bogotá (Servilínea)Block your products after a loss or theft | 601 382 00 00 (Bogotá, Barranquilla, Bucaramanga, Cali) 604 576 43 30 (Medellín) 01 8000 518 877 (rest of the country, from a landline) 601 381 0500 (from abroad) Hours: 24/7 The page says the Servilínea can block your products if they are lost or stolen. The page also lists a WhatsApp channel, said to be open 24/7. Official page |
| BBVA ColombiaCall to block your channels and products | Bogotá 601 401 00 00 Medellín 604 493 83 00 Bucaramanga 607 630 40 00 Cali 602 889 20 20 Barranquilla 605 350 35 00 National line 01 8000 912 227 BBVA's page says to call as soon as possible after losing or having your phone stolen, and they will block your channels and products. The page gives no hours. It also mentions the Policía Nacional's virtual CAI for reporting the loss. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| NequiBlock your Nequi if you can't get into it from another phone | (+57) 300 600 01 00, option 3 Hours: Every day (the page gives no times) The page says to try first with another phone: install the Nequi app, sign in with your number and password, and link the new phone. That signs the stolen phone out. If you can't sign in, call the number. It also says to ask your mobile company to block the line. Official page |
Report it to the police
If you are in danger, call 123 or your city's emergency number. Otherwise, the Policía Nacional lets you report a lost or stolen phone online, but only after you have reported it to your mobile company and asked them to block it. The company checks who you are and explains the online system. Then you fill in the form on policia.gov.co. For a theft, the system gives you a criminal case number (número de noticia criminal) and sends the report to the Fiscalía, the prosecutor's office. You get a certificate by email. For a loss, you get a record of the report instead. Keep the certificate, and give the company the IMEI. You can see the IMEI by dialling *#06# on a working phone.
| Who | What to do |
|---|---|
| Online report of a lost or stolen phone (Policía Nacional)Report the loss or theft online, after your mobile company has blocked it | Use their official help page. You need a device with internet, your personal details, the details of what happened, and the report you made to your company. The page is from 2015 and gives no hours, so ask the police or your company if the online report is still open. Official page |
Block the phone
Phones are blocked by your mobile company, so ask yours. Tigo says it blocks both your line and the last phone linked to it. Claro says to give it the IMEI so the phone can be blocked. We could not open the regulator's own page, so we can't say how fast the block happens, or confirm that it reaches the other companies' networks. Tigo says the plan's basic charge keeps being billed while the line is blocked, so ask for a new SIM soon.
Report fraud or identity theft
We did not find a single Colombian service on an official page that cancels all your cards at once or freezes your credit. Call each bank, and tell the police if someone has used your accounts.
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In Colombia, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.