iPhone stolen in Brazil: who to call
Take a breath, and ask someone to help if you can. We read each number below on an official page on 2 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| Military Police (Polícia Militar)Crimes in progress or situations putting people at risk | 190 Calls to public emergency services are free. Official page |
| SAMU ambulanceUrgent medical help | 192 Official page |
| Fire and rescue (Corpo de Bombeiros)Fires, accidents and rescues | 193 Official page |
Mobile networks
| Who | What to do |
|---|---|
| TIMBlock your chip and your phone | *144 from a TIM number 1056 from another phone These are two separate blocks, so ask for both. Blocking the phone can also be done in Meu TIM: Meu Aparelho, then Bloqueio de Aparelho. It takes up to 24 hours and applies on all networks. The chip block is free, and only the account holder or line user can ask for it. You don't need to send TIM your police report. Official page |
| VivoAsk to block your line and phone | 1058 This is Vivo's general contact number on the regulator's list, written there as 105 + 8. Calls are free. We couldn't read Vivo's own page, so we can't confirm a dedicated theft option. Official page |
| ClaroAsk to block your line and phone | 1052 This is Claro's general contact number on the regulator's list, written there as 105 + 2. Calls are free. We couldn't read Claro's own page, so we can't confirm a dedicated theft option. Official page |
Banks
| Who | What to do |
|---|---|
| Banco do BrasilBlock the BB app and your cards | 4004 0001 in state capitals and metro areas 0800 729 0001 elsewhere WhatsApp 61 4004 0001 (virtual assistant, which can connect you to a person) Hours: 24 hours, every day, for the two phone lines This is the main customer line. Also ask to cancel your cards and suspend your Pix keys. Say what happened when you call, so you reach the right team. No number for calling from abroad is listed. Official page |
| BradescoBlock your access after a lost or stolen phone | 4002 0022 in state capitals and metro areas 0800 570 0022 elsewhere +55 11 4002 0022 from abroad 0800 722 0099 for people with hearing or speech impairments Hours: 24 hours, every day, for personal customers This is the main Fone Fácil line. Bradesco says emergency services such as cancelling a card run all day, while speaking to a person has shorter hours. Premium cards have other lines, so check your card. Official page |
| NubankReport a stolen phone or unrecognised transactions | 4020 0185 in state capitals and metro areas 0800 591 2117 elsewhere 0800 608 6236 for charges you don't recognise on a lost or stolen card From any browser, open Nubank's Me Roubaram page, sign in with your CPF and 8-digit password, and choose Sair de tudo to sign out of all devices. Then change your email password. Have a police report ready if there are charges you don't recognise. Hours aren't listed. Official page |
| Banco InterReport a stolen phone and follow their security steps | 3003 4070 in state capitals and metro areas 0800 940 0007 elsewhere Inter then suggests erasing the stolen phone remotely. Hours aren't listed. Official page |
| ItaúBlock your account and cards | Use their official help page. We couldn't read Itaú's page today, so no number is listed here. Please use this official link or the number on your card. Official page |
| SantanderBlock your apps and cards | Use their official help page. We couldn't read Santander's page today, so no number is listed here. Please use this official link or the number on your card. Official page |
| CaixaBlock your cards and banking access | Use their official help page. Caixa's site wouldn't open for us today, so no number is listed here. Please use this official link or the number on your card. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| PicPayBlock your PicPay account | 0800 025 8000 Choose option 3, then 1, then 1 again. You can also use the in-app chat from a trusted person's PicPay account. Then change your email password. Hours aren't listed. Official page |
| Mercado PagoSecure your account after a lost or stolen phone | Use their official help page. We couldn't read Mercado Pago's page today, so its steps aren't repeated here. Please use this official link from another device. Official page |
Report it to the police
File a police report, called a Boletim de Ocorrência (BO), with your state's Polícia Civil, either in person or through your state's online police station. Give the report to your bank too, because it helps them investigate.
| Who | What to do |
|---|---|
| Civil Police (Polícia Civil)Civil police contact number | 197 The police are run state by state, so online reporting sites differ. Search for your state's online police station. Official page |
| Disque DenúnciaGive an anonymous crime tip | 181 This is for tips, not for the report your bank or insurer may ask for. Official page |
Block the phone
Brazil has a national blocklist. When a phone's IMEI (its serial number) is added, every national network gets the update and the phone can't use Brazilian mobile networks. You can do this through the government's Celular Seguro service or by asking your network. Phones with two SIM slots have two IMEIs, and both must be blocked.
| Who | What to do |
|---|---|
| Celular Seguro (Ministry of Justice)Send one alert to block your line, phone and accounts at partner banks and companies | Use their official help page. Use the app or celularseguro.mj.gov.br from another device, signing in with your gov.br account. We found no phone line for it. The Ministry says you can still sign up after a theft, and a trusted person you added earlier can send the alert for you. Recovery mode blocks the line and partner accounts but keeps the IMEI active, so police can trace the phone. Total block also blocks the IMEI. You can't change your choice afterwards, so save the protocol number. It doesn't replace a police report, and undoing a block means visiting your network's official store and contacting each bank. Official page |
Report fraud or identity theft
Tell your banks straight away, and check Registrato, the Central Bank's service showing accounts and loans under your CPF (tax number), for anything you don't recognise. The Justice Ministry suggests checking it regularly after a theft.
| Who | What to do |
|---|---|
| Registrato (Central Bank)Check for accounts or loans opened in your name | Use their official help page. Website: registrato.bcb.gov.br Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
- Vivo's own lost or stolen page
- Claro's own lost or stolen page
- Itaú theft lines
- Santander lines and instant block
- Caixa card and phone lines
- Mercado Pago steps
- Getting Pix money back (the MED refund process)
- Anatel's Celular Seguro page
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In Brazil, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.