iPhone stolen in Australia: who to call
Take a breath, and ask someone to help if you can. We read each number below on an official page on 3 November 2026. Where it's a regulator's or government page rather than the company's own, the note says so. Numbers change, so if one doesn't work, use the official page beside it. Numbers that only work from your own network's phone won't help until you have a SIM again, so look for another way to reach them. Call costs vary.
First steps
- Mark your iPhone as lost at icloud.com/find. Here's the full plan.
- Block your SIM with your network, so nobody else can receive your login codes. Ask how to get your own codes or a replacement SIM.
- Call your banks and e-wallets, and ask them to protect your accounts.
- Report it to the police and ask about blocking the phone.
Emergency numbers
| Who | What to do |
|---|---|
| Triple ZeroCall if someone is in danger or a crime is happening now | 000 Official page |
Mobile networks
| Who | What to do |
|---|---|
| TelstraBlock your phone and suspend your service | 13 22 00, Telstra's main line +61 439 125 109 from overseas, for the team that suspends and restores services Telstra's lost-phone page also offers 24/7 chat. To block the phone you need its IMEI. Telstra already has it for its month-to-month devices. For Pre-Paid or non-Telstra phones, have the IMEI and proof of purchase ready. 13 22 00 is Telstra's main line, listed on its contact page. Official page |
| VodafoneBar your SIM and block the phone's IMEI | 1300 650 410 in Australia +61 426 320 000 from overseas Also call this number to remove the block if you find the phone. That can take up to 24 hours. Official page |
| TPGBar your SIM and block the phone's IMEI | 1300 997 273 in Australia Official page+61 2 7210 2170 from overseas |
| Boost MobileSuspend your service and block the phone | 125 8881 for Boost customers Hours: Every day, 8am to 8pm AEST. Chat runs 7am to 11pm AEST. Closed overnight. Boost's page doesn't say whether this short number works from another network's phone, so you can also use the message form at boost.com.au/web-message-us. Official page |
| LebaraAsk to block your SIM | 126 122 from a Lebara mobile, free 1300 126 122 from any other phone Lebara's terms say to call its Customer Care Helpline, or email [email protected], to have a lost or stolen SIM blocked. You pay for any use of the SIM before you report it. The terms say the line works in Lebara's standard hours but don't list them, and they don't describe blocking your phone by its IMEI. Official page |
Banks
| Who | What to do |
|---|---|
| CommBankReport a lost or stolen card, or fraud | 13 2221 in Australia +61 2 9999 3283 reverse charges from overseas Hours: 24 hours, 7 days Official page |
| WestpacReport a lost or stolen card, or fraud | 1300 651 089 in Australia +61 2 9155 7700 from overseas Hours: 24 hours, 7 days Official page |
| NABBlock a lost or stolen card | 1800 033 103 in Australia +61 3 8641 9121 from overseas Hours: 24 hours a day Official page |
| ANZReport a lost or stolen card | 1800 033 844 in Australia +61 3 8699 6955 from overseas Hours: 24 hours, 7 days From overseas, you can avoid call costs by asking a local operator on a landline for a reverse-charge call to this number. Official page |
| Bendigo BankReport a lost or stolen card, or payments you didn't make | 1800 035 383 in Australia +61 3 5485 7872 from overseas Hours: 24 hours, 7 days Official page |
| INGStop your card and arrange a replacement | 133 464 in Australia +61 2 7242 1974 from overseas, charges apply Hours: Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 5pm AEST/AEDT This line closes at night. You can also report a lost or stolen card in Online Banking under Manage cards, though it may ask for a security code. Official page |
| MacquarieReport fraud or a scam | 02 8550 5666 in Australia +61 2 8550 5666 from overseas Hours: 24 hours, 7 days This is the fraud line, not a dedicated lost-card line. Official page |
E-wallets and payment apps
| Who | What to do |
|---|---|
| Apple PaySuspend your cards by marking the iPhone as lost | Use their official help page. On any web browser, go to icloud.com/find and choose Mark As Lost. Apple says this locks the phone and suspends your Apple Pay cards, and you don't need a verification code. It only works if Find My was on before the phone went missing. Official page |
| Google WalletLock or erase your Android phone | Use their official help page. Go to google.com/android/find to lock or erase the phone. Erasing it removes your payment cards from the phone. The phone needs power and a connection for this to work. Official page |
Report it to the police
Each state and territory has its own police. For a theft that isn't urgent in Victoria, call the Police Assistance Line. Elsewhere, check your state police website. Give the phone's serial number, called the IMEI, if you can.
| Who | What to do |
|---|---|
| Victoria Police Assistance LineReport a non-urgent theft in Victoria | 131 444 Hours: 24 hours, 7 days Your phone provider can give you the IMEI if you don't have it. Some items can't be reported this way or online, and for those you contact your local police station. Official page |
Block the phone
Australia has a national scheme run by the Australian Mobile Telecommunications Association (AMTA). You ask your own provider, and the block then applies on all Australian networks. It is free, may take up to 72 hours to show, and doesn't track the phone or log you out of accounts. If the phone is lost overseas, Australian networks can't block it, though you can still ask your provider to suspend your service.
| Who | What to do |
|---|---|
| AMTALearn how the national block works | Use their official help page. AMTA can't block a phone for you. You need to contact your mobile provider. Official page |
Report fraud or identity theft
IDCARE gives support after identity theft. You can also ask for a free credit ban, which stops your credit report being used for new credit. A ban lasts 21 days at first and can be extended, and it's best to ask all three credit reporting bodies: Equifax, Experian and illion.
| Who | What to do |
|---|---|
| IDCAREGet help after identity theft | 1800 595 160 for individuals in Australia +61 73555 5900 from overseas Hours: Monday to Friday, 7am to 7pm AEST Official page |
| EquifaxAsk for a credit ban | 13 8332, then option 2 for personal enquiries You can also use the form at equifax.com.au/ban, and ask Equifax to tell the other bodies. Official page |
| ExperianAsk for a credit ban | Use their official help page. Free, using the online form. With your consent, Experian can share your request with other credit reporting bodies. Official page |
| Office of the Australian Information CommissionerFind out how credit bans work, and find the illion form | 1300 363 992 Hours: Monday to Thursday, 10am to 4pm AEST/AEDT This office explains your rights and doesn't place bans itself. It lists the illion form at illion.com.au/credit-report-ban-request. Official page |
Not checked yet
We couldn't read these on an official page, so we don't list numbers for them. Check with them directly.
- Optus
- Telstra 125 111
- Virgin Mobile and Lycamobile
- amaysim
- 112 and 106 emergency numbers
- ReportCyber and the Australian Cyber Security Hotline
- Police Assistance Line outside Victoria
- PayPal
Please don't
- Don't remove the iPhone from Find My. That takes off Activation Lock.
- Don't go after the phone yourself. If Find My shows where it is, tell the police.
- Don't trust a message saying your iPhone was found. Here's how that scam works.
How FirstHour helps
Plan B gets you ready before anything happens. FirstHour's built-in provider lists cover the Philippines and the US for now. In Australia, you get the general first-hour steps, and you can add your own providers and numbers. Send your plan to someone you trust or print it. FirstHour can't lock your accounts or find your phone for you.